Work in a supportive environment where you’re encouraged to prosper and grow.

The L1 Support Specialist will be responsible for troubleshooting, diagnosing, and resolving complex software issues, providing support and training to end-users, and ensuring customer satisfaction through effective problem-solving that helps our clients harness the full potential of Acumatica ERP. This role requires excellent technical, communication, and problem-solving skills and offers the opportunity to work closely with a range of clients to make a tangible impact on their success.

Benefits:

• Health insurance, dental, and vision coverage.
• Employer-paid short-term and long-term insurance, as well as life insurance.
• Paid time off, including 11 paid holidays and philanthropy time.
• Generous 401(k) contribution, profit sharing options.

• Provide software support to customers via phone, email, and chat, addressing user inquiries and technical issues.
• Troubleshoot and resolve complex issues withing Acumatica ERP, including diagnosing root causes and determining effective solutions that minimize downtime and maximize usability.
• Collaborate with internal teams to identify, track, and resolve issues.
• Guide customers through the troubleshooting process and offer step-by-step solutions.
• Maintain detailed records of support requests, issues, and resolutions, providing insights to improve the efficiency and quality of our support services.
• Develop deep expertise in Acumatica ERP to effectively communicate the benefits, features, and potential customizations that drive optimal product adoption.
• Provide product training and guidance to customers, helping them understand software features and best practices.
• Participate in ongoing learning opportunities to stay current with product developments and industry best practices.